If i own windows 7 can i get a valid product key for xp x64 to install on the windows 7 pc under software assurance or downgrade rights. A comprehensive program that includes a unique set of technologies, services, and rights to help deploy, manage, and use microsoft products efficiently, software assurance helps keep your business up to date and ready to respond quickly to change and opportunity. Customers should refer to the terms and conditions of their volume license agreement for a full understanding of their rights and obligations under microsofts volume licensing programs. To initiate a 24x7 support incident through microsoft support. You may elect to convert your software assurance 24x7 problem resolution support incidents sa prs incidents to premier problem resolution support pprs hours or incidents for use consistent with your premier service plan at the time of transfer. If you have sa coverage your purchases are eligible for 24x7 problem resolution support.
Microsoft software assurance benefits changes impacting. Microsoft will provide asneeded base support for qualifying customers and credit toward unified support. Sequenced alphabetically, you may need to scroll down to view more benefit information. The conversion ratio will depend on local premier list prices and can vary by countryregion. Within the software assurance 24x7 support benefit your organization. Email support is available only for server products and noncritical issues. Microsoft is retiring some of the key and most valuable benefits of its software assurance benefit sab program. Premier support software assurance getting the most from software assurance benefits with premier support based on your volume licensing agreement, some of your organizations software assurance benefits can be transferred to a premier support agreement. Exhibit b microsoft premier support services description. You can convert software assurance problem resolution support incidents to premier problem resolution support until august 2021 by reserving the incidents for premier through the vlsc and contacting your technical account manager. Problem resolution support prs a basic level of problem resolution support yet to be defined.
Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training. Eligibility for software assurance benefits varies by offering and region and is subject to change. Microsoft software assurance benefits royal discount. This direct connection to microsoft anytime a support need arisesfor almost any productcan help you maximise uptime, lower support costs and boost it productivity by reducing time spent troubleshooting and resolving issues. Use your software assurance and services benefits microsoft volume licensing 14 this online support service allows you to open problem resolution requests through the web using the microsoft support site.
Which software assurance benefits are activated and managed via vlsc. Software assurance sa support update dxc technology. Software assurance versus premier support miro consulting. Microsoft office access 2010 microsoft office communicator 2010 microsoft office excel 2010 microsoft office infopath 2010 microsoft office outlook 2010 microsoft office powerpoint 2010 microsoft office publisher 2010 microsoft office word 2010 license qty. Solved microsoft sa software assurance 24x7 support. What is the procedure to log a profession or enterprise support ticket with microsoft using your software assurance agreement. Benefits taken from sa website see also licensing name description software lifecycle 24x7 problem resolution support enhances existing premier support agreements by providing aroundthe. In february 2020, microsoft will begin the phaseout of these benefits, so taking the time to understand the changes and put a plan together is important so you dont miss the deadlines. Select the product and problem for which you need support. Software assurance for volume licensing offers a range of tools and resources.
Having said that, there is a connection between software assurance and support and it comes from the amount of software assurance spend. Software assurance will continue to receive this benefit as part of their software assurance coverage. After the initial order, customers can benefit from volume pricing for all licenses for the remainder of the term of their open license authorization number. Download microsoft software assurance interactive benefits. If you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7. Microsoft software assurance for windows server 2012 r2. This direct connection to microsoft anytime a support need arisesfor almost any productcan help you maximize uptime, lower support costs and boost it productivity by reducing time. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume licensing service center vlsc.
Microsoft software assurance is a program for businesses to pay for microsoft windows, office or server software over a period of years, and receive free software upgrades and benefits during that period. The number of permitted phone support incidents varies by customer based upon their sa. The phased retirement of software assurance training voucher benefit, and putting a major effort into improving access to new skills programs and platforms. Software assurance benefits microsoft volume licensing. Microsoft software assurance support incident submission. Software assurance by product microsoft volume licensing. Expand all 24x7 problem resolution support how many sa support incidents do i get with software assurance. Click on the license id for which you want to manage 24. Go to microsoft software assurance support page and click on submit request. How to raise a ticket to microsoft professional support. Updates to microsoft software assurance coming soon dxc.
Find the sa access id located near the top of the 24x7 problem resolution support benefits details page and give this information to your it staff. Microsoft is making changes to software assurance, specifically with planning services, training vouchers, and 24x7 problem resolution support. Microsoft software assurance insight insight canada. Among the changes is an adjustment to problem resolution support, with new criteria to align sa 24x7 support with microsoft unified support. Initiate 24x7 problem resolution phone support incident by calling support customer care 18009363500 u. Microsoft software assurance customer quick start guide. It s called 24x7 help and opens a screen with a telephone number 08000304160 and saying its microsoft trained technicians are standing by ready to help you solve all your pc issues and more. Microsoft volume licensing microsoft software assurance. Windows xp, windows 10, windows 7, windows 8, windows vista. You are entitled to support by virtue of purchasing the license. Microsoft open license is a software volume licensing program designed for corporate, government, charity, and academic customers who order as few as five licenses. The core premise behind sa is to give users the ability to spread payments over several years, while offering free upgrades to newer versions during that time period. Chart data includes descriptions and eligibility summaries for all software assurance benefits including new version rights, 24x7 problem resolution support, windows enterprise edition, license mobility, and others. Software assurance benefits include new product version rights, support, license mobility rights, and a unique set of technologies and services.
Available for all server, application and systems products system center advisor a microsoft cloud service that proactively scans a server environment to reduce server downtime. These soontoberetired benefits will include deployment planning services, training vouchers, and 24x7 problem resolution support. Software assurance benefits help you take full advantage of your investments in it. Benefits, including 24x7 support, deployment planning services, enduser and technical training, and the latest software releases and unique technologies, are combined in one cost. Microsofts maintenance programme, software assurance, is designed to help customers realise the full value of their software investment, by offering a range of benefits. Adjusting eligibility criteria for software assurance 24x7 problem resolution support. Your software assurance benefits are determined by your volume licensing. Software assurance by benefit microsoft volume licensing. Adjusted eligibility criteria for software assurance 24x7 problem resolution support with asneeded base support for qualifying customers and credit toward unified support.
Microsoft updates to software assurance sa, beginning. Specialized benefits, such as license mobility, support a variety of deployment options with extended license rights that let you deploy existing server. Software assurance for microsoft server and cloud platform offers problem resolution support and the latest software releases to help you plan, deploy, and use microsoft server solutions. Microsoft 24x7 prs or 24x7 problem resolution support is the support for microsoft products thats included the in the purchase of software assurance for particular products. Microsoft software assurance benefit changes interlink. Licensed products with active plans can be upgraded to the latest version of that product made available during the covered period. Upgrade each microsoft product license that is covered to the most recent for no additional cost. Sa continues to help customers take full advantage of your microsoft investments in it, and the changes microsoft is making will simplify benefit. Whether youre working on open licensing or complex global enterprise agreements, insights software assurance benefits specialists will support you with everything from presales estimates to postsales activation and consumption. The service lets you select which microsoft product you want assistance using. Vlsc software assurance guide microsoft download center. Planning services training vouchers elearning 24x7 problem resolution support. How to submit a support incident using your software assurance benefits.
Windows 7 software assurance i am using winows 7 pro x64 and i would like to get a new product key for windows xp x64 to load on another hard drive on the same windows 7 pc for dual boot. Microsoft software assurance for volume licensing helps boost productivity across your organization by enabling you to get the most from your microsoft software. Support for software that has been legitimately licensed is a licensing right. Get answers to frequently asked questions about software assurance. Microsoft is adjusting software assurance support eligibility criteria most likely towards larger enterprises with larger enterprise agreement spends and replacing incidentbased support with asneeded support and a credit towards unified support. Microsoft volume licensing product licensing search. Microsoft software assurance frequently asked questions get answers to frequently asked questions on select software assurance benefits.
In september 2019, microsoft announced several changes to software assurance sa support, deployment planning, and training benefits that are taking place over the coming two years. Get the most out of valuable planning, deployment, training, and support benefits. Conversion of software assurance 24x7 problem resolution support incidents to premier support services. For premier support customers, 24x7 problem resolution support incidents are eligible to convert into premier hours 5. Support can be initiated through submitting incidents either electronically via the web or by phone.